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e04958693score:4.5 / 52022-06-27
not bad
fxp520score:4.3 / 52022-06-24
Generally, the equipment is aging
E03183451score:1.0 / 52022-06-23
not bad
EisFieldscore:1.0 / 52022-06-23
Strongly protested against the hotel's service. Today, a person just checked into the hotel and went to take a bath at 12 o'clock. As soon as he entered the bathtub, he slipped and his big toe was cut about 3 cm by the marble beside the bathtub. It was bleeding and swollen. He called the front desk to find a band aid. The front desk said no, asked him to find the housekeeping department and called the housekeeping department. The housekeeping department had a good attitude, Said there was no band aid, but she was only on duty, so it was inconvenient to go out and buy it for me. I simply stopped bleeding, stepped on my shoes and went down to the first floor. I saw a so-called manager surnamed Feng playing with the computer at the front desk. I explained the situation to him and hoped that he could arrange someone to buy me a band aid to stop bleeding. Unexpectedly, the so-called manager Feng told me that there were only two people in the whole hotel and no one could go out to buy it for me. He said there was no way, Let me go out and find a place to buy it myself. I also said that it's 12 o'clock now. All the pharmacies are closed and I can't buy it. Later, when I got angry, another gentleman at the front desk went out and bought some band aids for me in the canteen opposite 5 meters away. He came back in less than a minute. I really don't understand that the manager of a star rated hotel provides such services to customers. The hotel also has the responsibility to take a bath and slip in the hotel. I just opened the hotel. I was quite friendly and communicated with them. I only said that I could provide a band aid. There was no other requirement. Obviously, there was a small shop opposite, and I was unwilling to help customers solve problems, He also said that there were only two people in the whole hotel, and no one could buy it for me. I don't know how to be a lobby manager. I later said I would complain to him and asked him if he had the contact information of the boss. He said no. he was the leader of the hotel. I was really speechless. The location of the hotel is very convenient. The airport bus is downstairs, and the price is relatively good. The hardware is barely good, and the room is relatively large. But for this so-called manager surnamed Feng, such service must be strongly condemned. I don't understand why such people can still engage in the hotel industry and be the lobby manager. I hope the leaders of the hotel should consider it carefully. Otherwise, under the leadership of such managers, I don't know what kind of service talents will be brought out. Remind people who want to stay in this hotel that they must pay attention when taking a bath. I am a frequent business traveler. I have been careful, but I still slipped. The main reason is that the bathtub is too old and very slippery.
ilovecmscore:5.0 / 52022-06-18
Together with friends, we just arrived in Kunming and took the No.2 airport bus, which was very convenient and easy to find. We got off at the hotel, next to Kunming railway station, five minutes' walk at most (the opposite is the railway station). Quite satisfied, very clean
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